Refund policy

Refund Policy

At Elevate Quantum LLC, we strive to ensure your satisfaction with every purchase. We understand that sometimes a product may not meet your expectations, and we're here to help. Please review our refund policy below:

Refund Eligibility

• We accept refund requests for items returned within 15 days of the original purchase date.
• Items must be unused and in their original condition, including all original packaging and accessories.
• Some items are non-refundable, including, e.g., opened products, defaced products, and gift cards.

Refund Process

1. Contact our customer service team to initiate a refund request.
2. Provide the reason for your refund and necessary purchase details (e.g., order number, item description).
3. Our team will review your request and provide instructions for returning the item(s) if eligible.
4. Once we receive and inspect the returned item(s), we will process your refund within 5-10 business days.
5. The refund will be issued to the original payment method used for the purchase.

Additional Information

• Shipping costs for returns are the responsibility of the customer unless the return is due to our error.
• We reserve the right to deny refunds for items that do not meet our eligibility criteria.

We appreciate your business and are committed to providing excellent customer service. If you have any questions or need assistance with a refund, please don't hesitate to reach out to our customer service team at orders@bernhard-taras.com

Elevate Quantum LLC is a subsidiary of Bernhard Taras Ventures LLC